Shipping & Delivery Policy
At Toshika Enterprises, we are committed to ensuring that your experience from order placement to product delivery is smooth, transparent, and reliable. This Shipping & Delivery Policy outlines our practices and procedures regarding the shipment of products ordered through our official website.
By placing an order on our website, you agree to the terms outlined in this policy.
📦 General Shipping Information
Order Processing Time:
Orders are usually processed and dispatched within 24 to 48 working hours, excluding Sundays and public holidays.
Shipping Days:
Orders are dispatched on working days, Monday to Saturday, excluding national and public holidays.
Delivery Timeline:
Products are generally delivered within 2–10 business days, depending on the delivery location, courier availability, and pin code.
🚚 Delivery Coverage
Currently, Toshika Enterprises delivers across India.
At the time of placing your order, please enter your pin code to check delivery availability for your location.
We currently do not offer international delivery.
💸 Shipping Charges
Orders below ₹299: A flat shipping fee of ₹80 may apply.
Orders ₹299 and above: Free shipping to most locations across India.
Some remote or non-serviceable pin codes may attract additional logistics charges, which will be communicated at checkout or before dispatch.
🧾 Order Confirmation & Tracking
After placing your order, you will receive an order confirmation containing your order details.
Once your order has been dispatched, the tracking details and courier partner information will be shared with you, wherever applicable, so you can track your shipment.
🔄 Change of Shipping Address
Shipping address changes can be requested before the order is dispatched.
Once an order has been dispatched, the delivery address generally cannot be changed.
Any additional shipping or logistics charges resulting from an approved address change may be payable by the customer.
🚚 Logistics Partners
Toshika Enterprises works with reliable third-party courier and logistics partners to ensure safe and timely delivery of your orders.
The courier partner may vary depending on the delivery location, product type, availability, and serviceability.
📍 Accuracy of Shipping Information
Customers are requested to provide a complete and accurate delivery address, mobile number, email address, and pin code while placing an order.
Toshika Enterprises will not be responsible for delays, failed deliveries, or additional charges arising due to incorrect, incomplete, or inaccurate information provided by the customer.
📦 Delivery Attempts
Our courier partners may make multiple attempts to deliver your order.
If the recipient is unavailable, the address is incorrect, or the shipment cannot be delivered after the courier’s attempts, the package may be returned to Toshika Enterprises.
Any applicable re-delivery or return shipping charges may be borne by the customer.
❌ Non-Delivery & Cancellations
If an ordered product is unavailable, out of stock, or cannot be delivered to the provided pin code, we will inform you and may offer an alternative product or provide a full refund, as applicable.
Refunds, where applicable, will be processed to the original payment method or through the applicable payment process.
🛡️ Grievance Redressal
For any concerns or complaints related to shipping or delivery, please contact us:
📧 Email: toshika@toshikastore.com
📞 Phone: +91 9312765401
We aim to respond to shipping and delivery-related queries within 48 business hours.
🇮🇳 Our Commitment
At Toshika Enterprises, we are committed to providing quality toys, stationery, educational products, and other kids’ products along with a smooth and reliable shopping experience across India.
We continuously work with our logistics partners to ensure your orders reach you safely and on time.
